Terms and Conditions

General Terms and Conditions

If you have any questions, please do not hesitate to contact us at info@queenseindhoven.nl.
You can also reach us at our phone number 040 785 8296.

We reserve the right to modify these general terms and conditions at any time. You agree that the latest version of these general terms and conditions will always apply to our agreement.

Article 1: Definitions

In these terms and conditions, the following definitions apply:

• General Terms and Conditions: These general terms and conditions drafted by Queens V.O.F operating under the trade names: Queens for Him and Her, Queens Bridal Fashion, and Suits at Queens.

• Queens V.O.F: The user of these terms and conditions, namely Queens V.O.F, registered with the Chamber of Commerce under number 91339847 and located at WC Woensel 4, 5625 AA Eindhoven, Netherlands.

• Entrepreneur: The (legal) person acting in the exercise of profession or business and entering into a distance agreement with Queens V.O.F.

• Consumer: A person who does not act in the exercise of profession or business and enters into a distance agreement with Queens V.O.F.

• Customer: The entrepreneur or consumer who acquires a service or product from Queens V.O.F.

• Distance Agreement: An agreement made within the framework of a system for the sale of products and/or services at a distance, where one or more techniques for communication at a distance are used until the conclusion of the agreement.

• Technique for Communication at a Distance: A medium that can be used to conclude an agreement, without the customer and Queens V.O.F being physically present in the same location.

• Cooling-off Period: The period within which the customer can exercise their right of withdrawal.

• Right of Withdrawal: The possibility for the customer to cancel the distance agreement within the cooling-off period.

• Day: Calendar day.

• Durable Medium: Any medium that enables the customer to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.

• Tailor-Made: A (fashion) product assembled and customized based on the customer’s specific wishes.

Article 2: Applicability

These terms and conditions apply to any offer made by Queens V.O.F and any distance agreement concluded between Queens V.O.F and the customer.
Before the distance agreement is concluded, the text of these terms and conditions will be made available to the customer. If this is not reasonably possible, it will be indicated that the general terms and conditions are available at Queens V.O.F and that they will be sent to the customer electronically as soon as possible, free of charge, upon request. The customer can easily store these terms and conditions on a durable medium.

In the event that specific product or service terms also apply in addition to these general terms and conditions, the second paragraph applies accordingly.

Any general terms and conditions of the customer and/or third parties do not apply to the agreement between the customer and Queens V.O.F.

Article 3: Offers and Proposals

All offers and proposals made by Queens V.O.F are non-binding and are valid for 7 days unless otherwise agreed in writing.
An offer only applies to the specific products and does not guarantee the same price for future proposals.

The customer must provide various personal details for the prepared quotes and/or invoices. Queens V.O.F may assume that the provided data is correct.

The offer contains a complete and accurate description of the offered products, their price, and payment conditions. The description is detailed enough to allow the customer to properly assess the offer.

If circumstances arise that may affect the execution of the agreement, such as pregnancy, the customer must inform Queens V.O.F, so that they can take this into account.

All images displayed on Queens V.O.F websites, including www.queensbruidsmode.nl, www.suitsbyqueens.nl, and www.queenseindhoven.nl, are true to life. Obvious mistakes or errors in the offer do not bind Queens V.O.F.

Article 4: The Agreement

The agreement is concluded when the customer shows acceptance of the offer, by agreeing to the proposal, making a payment (or part of it), signing the offer, or accepting the order in writing.
If the customer has accepted the offer electronically, Queens V.O.F will immediately confirm receipt of the acceptance electronically. Until the receipt of this acceptance is confirmed, the customer may cancel the agreement free of charge.

If the agreement is concluded electronically, Queens V.O.F will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the customer makes an electronic payment, Queens V.O.F will take appropriate security measures.

Queens V.O.F may, within the legal framework, check whether the customer can meet their payment obligations, as well as verify the facts and factors relevant to responsibly entering into a distance agreement. If Queens V.O.F has reasonable grounds not to conclude the agreement, it is entitled to refuse a request or to attach special conditions to the execution of the order.

The customer is always required to make a minimum deposit of 50%, unless otherwise agreed in writing.
If the customer does not schedule a fitting appointment, Queens V.O.F cannot be held responsible for products that may not fit.

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Article 5: Cancellation and Exchange

1. If the customer wishes to cancel the purchase, this is at their own risk and expense, and the customer must still pay the full amount. This is because (almost) all products must be custom-made or specially ordered for the customer. Deviations from this provision are only possible if agreed upon in writing.
2. In the case of a distance agreement or an agreement concluded outside the business premises, the customer has a statutory cooling-off period of 14 days. If the right of cancellation is exercised within this period, no cancellation fees will be charged.
3. Following paragraph 2, the customer does not have the right to cancel or return an order if a product is custom-ordered for the customer based on their wishes and is not in stock at Queens V.O.F.
4. Queens V.O.F can store ordered products for up to three months after the delivery date, unless agreed otherwise in writing. Once the product has been delivered to Queens V.O.F, the customer will be informed as soon as possible. If the products are not picked up within this period, Queens V.O.F has the right to freely dispose of the products unless agreed otherwise in writing.
5. Appointments made for a store visit, for assembling a wedding suit, bespoke suit, or for a fitting appointment for bridal dresses can be canceled free of charge up to 48 hours before the appointment. If the appointment is canceled within 48 hours, a fee of €75 will be charged. A reminder of your appointment will be sent to your mailbox 72 hours prior to the scheduled appointment.

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Article 6: Rates and Payment

During the validity period of the offer, the prices of the offered products and/or services will not be increased, except in the case of changes in VAT rates.

All prices are subject to errors and typos. Queens V.O.F accepts no liability for errors or misspellings in the offer and cannot be held obligated to deliver at incorrect prices.

The customer must pay at all times within the agreed-upon terms. Specifically:

• When ordering a product, the customer must pay a deposit of at least 50%.

• The remaining amount of the invoice must be paid within 3 months after the products are received. This can be done via bank transfer, upon product pickup, or during the first fitting appointment.

The customer is obliged to report any inaccuracies in provided or mentioned payment details to Queens V.O.F immediately.

If the customer does not pay the invoice on time, they are in default after receiving a reminder and a warning. Queens V.O.F is entitled to suspend the work and delivery, temporarily or otherwise. The customer is then liable for statutory interest (if a consumer) or statutory commercial interest (if a business) plus 1%. Interest is calculated from the moment the customer is in default until the full amount is paid.

If the customer is in default, they are also liable for all extrajudicial collection costs, which will be calculated as follows (with a minimum of €50):

• 15% on the first €2,500.

• 10% on the next part, up to €5,000.

• 5% on the next part, up to €10,000.

• 1% on the next part, up to €200,000.

• 0.5% on the remaining part, with total collection costs not exceeding €6,775.

Queens V.O.F’s full claim on the customer is immediately due if:

• The customer is declared bankrupt, enters into suspension of payments, or enters into debt restructuring.

• The customer’s business is dissolved or liquidated.

• The customer is placed under guardianship or passes away.

Article 7: Conformity and Warranty

Queens V.O.F guarantees that the products and/or services conform to the agreement, the specifications mentioned in the offer, and meet reasonable requirements of soundness and/or usability. The customer must inspect the goods upon delivery or when the services have been performed. The customer must check whether the quality and quantity of the delivered items match what was agreed and whether they meet the requirements that the parties have agreed upon. Any visible defects must be reported to Queens V.O.F as soon as possible after delivery, in writing, including a photo of the defects. The report must contain a detailed description of the defect. This warranty does not apply if the customer uses the product incorrectly, does not maintain it properly, and/or modifies the delivered products. The warranty also does not apply if a defect arises due to circumstances beyond the control of Queens V.O.F.

Article 8: Delivery

Queens V.O.F will exercise the greatest care when receiving and executing orders for products. A delivery date will be agreed upon in mutual consultation. If the delivery is delayed, the customer will be informed within 2 weeks of placing the order. Queens V.O.F is not liable for a delayed delivery unless the delay is due to circumstances attributable to the fault of Queens V.O.F.

Article 9: Changes to the Assignment and Additional Work

The customer can request changes or adjustments to the offer/agreement as long as no approval has been given. After approval or payment, Queens V.O.F cannot guarantee that changes can still be made. Queens V.O.F may adjust the agreed price in case of changes, either increasing or decreasing it. If possible, Queens V.O.F will provide a price quote in advance. Changes to the assignment may also alter the stated execution timeline. The customer accepts the possibility of changes in the assignment, price, and execution time. Queens V.O.F may refuse a change request if, in its judgment, it cannot reasonably be implemented.

Article 10: Execution of the Assignment

Queens V.O.F will perform the assignment to the best of its judgment and ability, following the standards of good craftsmanship. The customer must ensure that all information necessary for Queens V.O.F to perform the assignment is provided on time. If the customer fails to provide the required information on time, Queens V.O.F may suspend the execution of the assignment and charge for any extra costs arising from the delay. Queens V.O.F is not liable for damage resulting from incorrect or incomplete information provided by the customer.

Article 11: Complaints Procedure

Queens V.O.F has a well-publicized complaints procedure and handles complaints in accordance with this procedure. Complaints about the execution of the agreement must be submitted to Queens V.O.F within 7 days of receiving the product, with a complete and clear description. Complaints submitted to Queens V.O.F will be answered within 14 days from the date of receipt. If a complaint requires an unforeseeable longer processing time, Queens V.O.F will respond within 14 days with an acknowledgment and an indication of when the customer can expect a more detailed response. The customer must give Queens V.O.F at least 4 weeks to resolve the complaint through mutual agreement.

Article 12: Intellectual Property

Queens V.O.F retains all rights to offers, documents, images, drawings, software, domain names, creations, and any related information created by it. This also applies when charges have been made or improvements have been made later. It is prohibited to reproduce or make available to third parties the website or any part of it without prior written permission from Queens V.O.F. Everything that Queens V.O.F delivers remains its property until the customer has fully fulfilled all obligations. If Queens V.O.F wishes to exercise its property rights, the customer gives unconditional and irrevocable consent to Queens V.O.F to enter any place where its property is located in order to reclaim it.

Article 13: Liability

Queens V.O.F is only liable for direct damage to the customer that is directly and solely the result of a shortcoming by Queens V.O.F. Queens V.O.F is not liable for damage arising from incorrect or incomplete information provided by the customer, direct or indirect damage caused by third parties, or consequential damage. If Queens V.O.F is held liable and accepts this liability, its liability is limited to: the amount paid out by Queens V.O.F’s liability insurance minus the deductible. If the liability insurance does not pay out, liability is limited to once the invoice amount.

Article 14: Force Majeure

Queens V.O.F is not obligated to fulfill its obligations if hindered by circumstances beyond its control. Force majeure includes, in addition to what is understood by law and case law, all external causes, whether foreseen or unforeseen, over which Queens V.O.F has no influence and that prevent it from fulfilling its obligations. Illness or incapacity for work is also included here. However, an appropriate solution will be attempted. If the customer is faced with force majeure, such as the cancellation or rescheduling of a wedding, the purchased goods must still be taken, including the corresponding payment obligation. An ordered (bridal) dress or suit can remain with Queens V.O.F for up to three months.

Article 15: Nullity, Disputes, and Applicable Law

If any part of these terms and conditions is declared void or unenforceable, it will not affect the validity of the remainder of the terms and conditions. The void or unenforceable part will be replaced by a provision that closely follows the content of the void provision. Dutch law applies to all offers, agreements, services, quotations, and orders. Any disputes must be submitted to the competent court in the Netherlands.