Shipping and Returns
What is the delivery time for my order?
Orders within the Netherlands are generally delivered within 1–2 business days. Delivery to Belgium usually takes 2–3 business days. Please note that delays may occasionally occur during postal distribution by PostNL or DPD that are beyond our control.
Your order can be delivered to your home address or to a collection point. You can select your preferred delivery option when placing your order.
What are the shipping costs?
All orders are shipped with a Track & Trace service, allowing you to follow your package online.
For the Netherlands:
- Letterbox package: €6
For Belgium:
- Letterbox package: €9
If you would like your order to be shipped to another country, please contact us. We will be happy to provide you with the most competitive shipping rate available.
How will my order be shipped?
Orders within the Netherlands that fit through the letterbox are shipped via PostNL, DHL or DPD. In this case, you do not need to be at home to receive your order.
Orders that do not fit through the letterbox are shipped via DPD parcel service.
International orders are shipped via DPD.
How can I exchange or return my order?
Returns
You have 14 days to return your order if, for any reason, you are not completely satisfied with your purchase.
Before returning an item, you must first register your return request with us by email and include the return form below. Unfortunately, returns that have not been registered in advance cannot be processed or accepted.
Once your return request has been approved, you can send the items back to us. The cost of returning the order is your responsibility.
Please always send your return using a Track & Trace service and keep your proof of postage until we have confirmed receipt of your return.
Once we have received and inspected the returned items and confirmed that they are unused, undamaged and in their original condition, we will refund the purchase amount within a maximum of 7 days, using the same payment method used for the original order.
Items that have been specially ordered for you or fully made to measure cannot be returned or exchanged.
Our return address
Suits By Queens
Returns Department
Boschdijk 600
5624 CB Eindhoven
The Netherlands
How can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible. In principle, cancelling your order is no problem.
If your order has already been shipped, you can of course return it in accordance with our return policy.
